Terms & Conditions

Version: 1.0  |  Last Updated: November 3, 2026

1. Introduction & Acceptance

Welcome to Oxibet Casino, accessible at theoxibetcasino.com (the "Website"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and Oxibet Casino ("we," "us," or "the Casino") governing your access to and use of the Website, its games, promotions, and all related services.

By registering an account, accessing the Website, or using any service offered herein, you confirm that you have read, fully understood, and unconditionally agreed to these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Website and close your account.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form an integral part of the overall agreement between you and the Casino. In the event of any conflict between these Terms and a specific promotional offer's rules, the specific promotional rules will take precedence for that offer only.

We reserve the right to amend, update, or replace these Terms at any time. Material changes will be communicated via a notice on the Website or by email. Your continued use of the Website following notification of changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms apply to all Players accessing the Website from Canada ("CA"), and you are responsible for ensuring that your use of the Website complies with all applicable local laws and regulations.

2. Definitions

The following terms carry specific meanings throughout this document:

• "Account" — The individual, password-protected account registered by a Player on the Website.
• "Balance" — The total funds held in a Player's Account, including both real-money and bonus funds, where applicable.
• "Bonus Funds" — Any promotional credits, free spins value, or matched funds awarded under a promotional offer, subject to wagering requirements before they may be withdrawn.
• "Casino" — Oxibet Casino, operating via theoxibetcasino.com.
• "Currency" — Unless otherwise specified, all transactions on the Website are conducted in Canadian Dollars (CAD).
• "Game(s)" — Any casino game, slot, table game, live dealer game, or other wagering product available on the Website.
• "KYC" — Know Your Customer verification procedures, including identity, age, and source-of-funds checks.
• "Player" — Any individual who has registered an Account on the Website and uses the services.
• "Real Money Funds" — Funds deposited by a Player that carry no wagering restriction and are eligible for withdrawal, subject to verification requirements.
• "RNG" — Random Number Generator, the certified software mechanism used to ensure fair and unpredictable game outcomes.
• "Services" — All products, games, promotions, customer support, and other features provided through the Website.
• "Wagering Requirement" — A multiplier applied to bonus funds that must be completed by a Player before bonus-derived winnings become eligible for withdrawal.
• "Website" — The online platform accessible at theoxibetcasino.com and any associated mobile applications or subdomains.

Any terms not defined herein shall be interpreted according to their ordinary meaning in the context of the iGaming industry.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 19 years of age to register and play on the Website. This age threshold applies to Players accessing the site from the province of Ontario and most other Canadian provinces and territories. In provinces where the legal gambling age is 18, you must be at least 18 years of age. By registering, you declare and warrant that you meet the minimum age requirement in your province or territory of residence. We take underage gambling extremely seriously and employ robust age-verification procedures as part of our KYC process.

3.2 Geographic Eligibility

The Website is intended to serve Players located in Canada. However, it is your sole responsibility to verify that online gambling is lawful in your specific province or territory before registering. Players residing in jurisdictions where online gambling is explicitly prohibited are not eligible to register or use the Services. We reserve the right to close any account and void any winnings where it is discovered that a Player has accessed the Website from a restricted location.

3.3 Registration Process

To register an Account, you must complete the registration form accurately and truthfully. You are required to provide:

• Your full legal name as it appears on government-issued identification.
• A valid email address that you control.
• Your date of birth.
• Your residential address, including postal code and province.
• A secure password of your choosing.

You agree not to register using false, misleading, or another person's information. Any attempt to do so will result in immediate account suspension and forfeiture of all funds.

3.4 One Account Per Player

Each Player is permitted to maintain only one Account on the Website. Registering multiple accounts — whether under the same or different personal details — is strictly prohibited. If duplicate accounts are detected, we reserve the right to close all associated accounts, void any pending transactions, and permanently withhold any bonus or promotional funds. Real-money deposits may be returned at our sole discretion, net of any promotional benefits received.

3.5 KYC Verification

We are required to conduct identity verification checks on all Players prior to processing withdrawals and, in certain circumstances, during the normal course of gameplay. As part of our KYC process, you may be asked to provide:

• A government-issued photo ID (passport, driver's licence, or provincial ID card).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of payment method ownership (front/back of bank card or screenshot of e-wallet account).
• Source-of-funds documentation if your deposit or withdrawal volumes exceed defined internal thresholds.

Failure to supply the requested documentation within a reasonable timeframe may result in the suspension of your Account and the withholding of withdrawals until verification is completed satisfactorily. All documents submitted are handled in strict accordance with our Privacy Policy.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. If you suspect that your Account has been compromised, you must notify us immediately at support@theoxibetcasino.com. We will not be liable for any losses resulting from unauthorised access to your Account where you have failed to adequately protect your credentials.

4. Account Management

4.1 Account Information Accuracy

You are responsible for keeping your Account information current and accurate at all times. If any of your personal details change — including your address, phone number, or email — you must update them promptly via your Account settings or by contacting our support team. Discrepancies between Account information and KYC documents may delay the verification process and result in temporary restrictions on your Account.

4.2 Account Suspension and Closure

We reserve the right to suspend or permanently close any Account, at our sole discretion and without prior notice, if:

• The Account is found to be in breach of these Terms.
• We have reason to suspect fraudulent activity, money laundering, or any other criminal behaviour associated with the Account.
• You have provided false, incomplete, or misleading information during registration or the KYC process.
• You have attempted to exploit a technical error, promotional loophole, or Game malfunction.
• A competent authority or regulatory body requests Account closure.

In the event of Account closure due to a breach of these Terms, we reserve the right to withhold the balance, including both real-money and bonus funds, pending the outcome of any investigation. You may voluntarily request to close your Account at any time by contacting our support team. Upon voluntary closure, any verified real-money balance will be processed for withdrawal, less any outstanding obligations.

4.3 Inactive Accounts

An Account is considered inactive if no login, deposit, withdrawal, or wager has occurred for a period of twelve (12) consecutive months. We reserve the right to levy an inactivity fee of up to CAD 10 per month on inactive account balances to cover administrative costs, provided that this does not reduce the balance below zero. You will be notified in advance before any such fee is applied. Accounts with a zero balance following the inactivity period may be permanently closed without further notice.

5. Deposits & Withdrawals

5.1 Accepted Deposit Methods

We support a range of payment methods to cater to Canadian Players. Currently accepted deposit methods include:

All deposits must originate from a payment method registered in your own name. Deposits made from third-party accounts will be reversed and may trigger a formal investigation. Cryptocurrency deposits are converted to CAD at the prevailing exchange rate at the time of the transaction.

5.2 Deposit Limits

Minimum and maximum deposit amounts vary by payment method and are displayed at the cashier at the time of deposit. As a general guide, the minimum deposit is CAD 10. There is no single universal maximum deposit; however, high-value deposits may be subject to enhanced KYC checks before funds are credited to your playable balance. We reserve the right to modify deposit limits at any time, with updates posted on the Website.

5.3 Withdrawal Requests

To submit a withdrawal request, your Account must be fully verified in accordance with Section 3.5. Withdrawals are processed to the same payment method used for the most recent qualifying deposit wherever technically possible. If that is not feasible, we will work with you to identify an appropriate alternative. The minimum withdrawal amount is CAD 20. Withdrawal requests that do not meet the minimum threshold cannot be processed.

5.4 Withdrawal Processing Times

Withdrawal requests are subject to a standard internal review period of up to 48 hours on business days. Following internal approval, estimated settlement times by method are:

• Interac e-Transfer: 1–3 business days
• iDebit / ecoPayz / MuchBetter: 24–48 hours
• Skrill / Neteller: 24–48 hours
• Visa / Mastercard: 3–5 business days
• Cryptocurrency (BTC / ETH): 1–24 hours after approval

These timelines are estimates only and may be affected by network congestion, public holidays, or additional compliance checks. We will notify you by email if your withdrawal is subject to any delay or requires further documentation.

5.5 Withdrawal Limits & Verification

Standard withdrawal limits apply per transaction and per rolling period as displayed in your Account's cashier section. Large withdrawals — typically those exceeding CAD 5,000 in a single transaction — may require additional source-of-funds documentation before they are approved. We reserve the right to process large withdrawals in instalments at our discretion, while ensuring that any instalment schedule is communicated to you clearly in writing.

5.6 Refused and Reversed Transactions

We reserve the right to refuse or reverse any deposit or withdrawal where there is reasonable suspicion of fraud, money laundering, identity theft, or a breach of these Terms. In such cases, the funds will be held pending investigation. We will cooperate fully with relevant law enforcement authorities and may be legally required to report suspicious transactions to the appropriate regulatory bodies.

5.7 Currency Conversion

All account balances are maintained in Canadian Dollars (CAD). Where a Player initiates a transaction in an alternative currency, conversion will take place at the rate applicable at the time of the transaction, plus any conversion fee applied by the payment provider. Oxibet Casino is not responsible for exchange-rate fluctuations or fees charged by a Player's bank or payment provider.

6. Bonuses & Promotions

6.1 General Bonus Terms

Oxibet Casino may, from time to time, offer welcome bonuses, reload bonuses, free spins, cashback offers, loyalty rewards, and other promotional incentives. All bonuses and promotions are subject to these general Terms, as well as any specific terms and conditions attached to the individual offer. In the event of conflict, the specific promotional terms prevail for that offer only.

Bonuses are available to Players who have registered a verified Account, unless otherwise specified. Bonuses cannot be transferred between Players, exchanged for cash, or used in conjunction with other offers unless explicitly stated. We reserve the right to alter, suspend, or withdraw any promotion at any time, with or without notice, provided that changes do not adversely affect bonuses already credited to active Players.

6.2 Wagering Requirements

All bonus funds, including free spin winnings, are subject to wagering requirements before withdrawal is permitted. Unless otherwise stated in the specific promotion terms, the standard wagering requirement is 35x the total bonus amount received. For example, a CAD 100 bonus carries a wagering requirement of CAD 3,500. Wagering must be completed within the validity period specified for each bonus. Any bonus remaining after the expiry date will be forfeited automatically.

Wagering is tracked in real time and your progress can be monitored in your Account dashboard. Wagers placed on certain game categories may contribute at different rates towards the wagering requirement, as follows:

• Video Slots: 100% contribution
• Classic Slots: 100% contribution
• Live Casino (Blackjack, Baccarat, Roulette): 10% contribution
• Table Games (RNG Blackjack, Roulette, Baccarat): 10% contribution
• Video Poker: 10% contribution
• Jackpot Slots: 50% contribution
• Scratch Cards & Virtual Sports: 50% contribution
• Any game specifically excluded from a promotion: 0% contribution

Contribution percentages are subject to change; the current rates will always be displayed in the bonus terms section of the Website.

6.3 Maximum Bet During Active Bonus

While a bonus is active and a wagering requirement remains outstanding, the maximum permitted bet per round or spin is CAD 5. Placing bets exceeding this limit while bonus funds are active may result in the forfeiture of the bonus and any associated winnings, at our sole discretion. This restriction does not apply to real-money-only play.

6.4 Bonus Withdrawal Cap

Unless otherwise specified in the individual promotion terms, winnings derived solely from free spins or no-deposit bonuses are subject to a maximum withdrawal cap. The applicable cap will be stated clearly in each promotion's specific terms. For standard matched deposit bonuses, no general withdrawal cap applies unless explicitly noted.

6.5 Bonus Abuse

We monitor all bonus activity for signs of abuse, including but not limited to: wagering on low-risk outcomes to complete requirements, coordinated multi-account exploitation, or systematic exploitation of promotional offers. Where abuse is detected, we reserve the right to void the bonus, cancel any related winnings, and suspend or permanently close the Account. The determination of what constitutes abuse rests solely with the Casino, applied reasonably and consistently.

6.6 Withdrawal of Real Funds Before Wagering Completion

If you request a withdrawal of your real-money balance while a bonus with an outstanding wagering requirement is active, the active bonus and all associated bonus winnings will be forfeited automatically. The withdrawal of your real-money balance will then proceed normally. You will be informed of this consequence in your cashier before confirming the withdrawal request.

7. Games & Fair Play

7.1 Game Availability & Providers

Oxibet Casino hosts games supplied by third-party software providers. The availability of specific games may vary depending on your geographic location, device compatibility, or applicable regulatory requirements. We reserve the right to add, remove, or modify games at any time without prior notice. Game descriptions, paytables, and rules are available within each game interface and should be reviewed before play commences.

7.2 Random Number Generator (RNG) & Fairness

All non-live casino games utilise a certified Random Number Generator (RNG) to determine outcomes. The RNG produces statistically random results that are not influenced by previous outcomes, bet size, Player account status, or any other external variable. The RNG systems used by our software providers are independently tested and certified by recognised third-party testing laboratories. Players may request information about the applicable Return to Player (RTP) percentages for individual games, which are published within the game information panels.

7.3 Live Casino Games

Live casino games are operated by certified third-party live dealer studios and are subject to the rules and procedures of each respective studio. All live games are streamed in real time and are governed by professional dealing standards. In live dealer environments, the outcome of each round is determined by physical means (cards dealt, roulette wheel spin), not by RNG software. Disconnection during a live game does not automatically entitle a Player to a refund; the round will be settled based on the game state at the time of disconnection in accordance with the studio's rules.

7.4 Game Malfunctions

In the event of a technical malfunction, software error, or game interruption, all affected game rounds will be voided and any bets placed during the malfunction will be returned to the Player's Account. Malfunction voids all pays and plays. We are not liable for any losses, missed wins, or inconvenience caused by a technical malfunction beyond the return of the original stake. If you experience a game malfunction, please contact our support team immediately at support@theoxibetcasino.com and refrain from attempting to continue the affected game.

7.5 Prohibited Behaviour & Fair Play

The following activities are strictly prohibited and may result in immediate account closure and forfeiture of funds:

• Use of automated software, bots, scripts, or artificial intelligence tools to play Games or interact with the Website.
• Exploiting software bugs, glitches, or RNG vulnerabilities to gain an unfair advantage.
• Collusion with other Players or Casino staff to manipulate game outcomes.
• Card counting or any other systematic technique in live casino environments where such practices are detectable and prohibited by studio rules.
• Any form of fraud, including chargebacks without legitimate cause, or the use of stolen payment credentials.
• Abuse of the Casino's customer support team or other Players.

We actively monitor gameplay patterns and account behaviour. Accounts found to be in violation of these fair play standards will be reviewed, and appropriate action will be taken proportionate to the severity of the violation.

7.6 Bet Limits

Minimum and maximum bet limits are set at the individual game level and are clearly displayed within each game's interface. These limits may vary by game type, provider, and Player tier. We reserve the right to impose additional bet restrictions on specific accounts where warranted by risk management considerations, provided that reasonable notice is given where operationally feasible.

8. Tournaments & Lotteries

8.1 Tournaments

Oxibet Casino may periodically host player tournaments, leaderboard competitions, and prize draws. Each tournament will have its own dedicated rules page accessible on the Website, detailing the eligible games, scoring methodology, prize structure, duration, and opt-in requirements. Players who wish to participate must meet the eligibility criteria specified for each tournament, including minimum deposit or wager thresholds where applicable. Tournament prizes may be awarded in real-money credits, bonus funds, free spins, or physical prizes, and the nature of each prize will be clearly stated in the tournament rules.

Prizes credited as bonus funds will be subject to wagering requirements as defined in Section 6.2, unless the tournament terms explicitly state otherwise. We reserve the right to cancel or modify any tournament at any time due to technical issues, low participation, or other operational reasons, with reasonable notice provided to enrolled Players. In the event of cancellation, any entry fees collected will be refunded to eligible participants.

8.2 Prize Draws & Lotteries

Where permitted by applicable law, Oxibet Casino may offer prize draws or lottery-style promotions. Participation in such draws may require an opt-in, a qualifying deposit, or the accumulation of a specified number of loyalty points or tickets. Winners of prize draws will be selected at random and notified by the email address associated with their Account. All prize draw results are final, and prizes must be claimed within the timeframe specified in the individual promotion terms. Unclaimed prizes will be forfeited upon expiry.

9. Intellectual Property

All content published on theoxibetcasino.com — including but not limited to the brand name, logo, visual design, text, graphics, game interfaces, software, source code, and promotional materials — is the exclusive intellectual property of Oxibet Casino or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Website content without express written permission.
• Modify, adapt, translate, or create derivative works from any Website content.
• Reverse-engineer, decompile, or disassemble any software or game code accessible through the Website.
• Use any automated means (crawlers, scrapers, bots) to extract, index, or systematically reproduce Website content.
• Use the Oxibet Casino brand name, logo, or trademarks in any marketing, commercial, or public-facing material without prior written authorisation.

Any unauthorised use of the Website's intellectual property constitutes a material breach of these Terms and may expose you to civil and criminal liability. Reports of intellectual property infringement may be submitted to compliance@theoxibetcasino.com.

10. Limitation of Liability

10.1 General Disclaimer

The Website and all Services are provided on an "as is" and "as available" basis. While we make reasonable efforts to ensure a high-quality gaming experience, we do not guarantee that the Website will be uninterrupted, error-free, or entirely secure. We expressly disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable Canadian law.

10.2 Scope of Liability

To the maximum extent permitted by law, Oxibet Casino, its officers, directors, employees, agents, and content partners shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Website or Services.
• Losses resulting from unauthorised access to your Account due to your failure to maintain credential security.
• Losses attributable to game malfunctions beyond the return of the original stake, as addressed in Section 7.4.
• Any delay, failure, or interruption of Services caused by circumstances beyond our reasonable control, including but not limited to power failures, internet disruptions, natural disasters, governmental actions, or third-party service provider outages.
• Financial losses arising from your decision to gamble on the Website, including losses resulting from gameplay.

10.3 Aggregate Liability Cap

Where liability cannot be fully excluded by law, our total aggregate liability to you in respect of any claim arising from or related to these Terms or your use of the Website shall not exceed the total amount deposited by you in the twelve (12) months immediately preceding the event giving rise to the claim. This cap does not apply to claims arising from our own gross negligence or wilful misconduct.

10.4 Third-Party Links & Services

The Website may contain links to third-party websites or integrate with third-party services (such as payment processors and game providers). We are not responsible for the content, policies, or practices of any third-party site or service. Your interactions with such third parties are governed solely by their own terms and privacy policies, and we encourage you to review those documents before engaging.

11. Dispute Resolution

11.1 Internal Complaints Procedure

If you have a complaint or dispute relating to any aspect of the Services, you should first attempt to resolve the matter by contacting our customer support team. You may reach us via:

• Email: support@theoxibetcasino.com
• Live Chat: Available directly on the Website during operating hours

When submitting a complaint, please provide your Account username, the date(s) of the relevant transaction(s) or gameplay session(s), a clear description of the issue, and any supporting evidence such as screenshots. Our support team will acknowledge your complaint within 48 hours of receipt and aim to provide a substantive response within 14 business days. Complex cases may require additional time, in which case we will notify you of the expected resolution timeline.

11.2 Escalation

If our initial response does not resolve your complaint to your satisfaction, you may request escalation to our compliance team by specifying in writing that you wish the matter to be reviewed at a senior level. Escalated complaints will receive a final written decision within 28 calendar days of the escalation request. This final decision represents the exhaustion of our internal resolution process.

11.3 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to online entertainment services in the relevant Canadian province of the Player, without giving effect to conflict-of-law provisions. Both parties agree to submit to the non-exclusive jurisdiction of the competent courts in the applicable province.

11.4 Dispute Submission Timeframe

Any formal dispute must be initiated within six (6) months of the event giving rise to the claim. Claims submitted outside this window will not be considered, except where applicable law mandates a longer limitation period. We encourage Players to raise concerns promptly so that records and evidence remain accessible for accurate review.

12. Health & Safety

Your physical and mental wellbeing is important to us. Online gambling is intended to be an enjoyable leisure activity and should never be pursued as a source of income or as a means of addressing financial difficulties. We strongly encourage all Players to take regular breaks, set personal time and spending limits, and to remain aware of the signs of problem gambling.

We provide access to a suite of self-management tools, including deposit limits, session time reminders, loss limits, and self-exclusion options. Details of all available tools can be found on our dedicated Responsible Gaming page. If you feel that your gambling behaviour is becoming harmful to yourself or others, we urge you to use these tools immediately and to seek support from one of the organisations listed in Section 13.

We operate with a zero-tolerance policy towards gambling by minors. Parents and guardians who share devices with children are strongly encouraged to use parental control and filtering software to prevent underage access to the Website. A list of reputable parental control tools is available on the Responsible Gaming page.

13. Responsible Gaming

Oxibet Casino is committed to promoting responsible gambling and protecting vulnerable Players. Our comprehensive Responsible Gaming programme is described in full on our dedicated Responsible Gaming page, which forms part of these Terms and should be read alongside this document.

As part of our commitment, we offer the following protective tools to all registered Players:

• Deposit Limits — Daily, weekly, and monthly caps on the amount you can deposit.
• Loss Limits — Caps on the total amount you may lose within a defined period.
• Session Time Limits — Automatic alerts and session-end notifications to help manage play time.
• Cool-Off Periods — Temporary restrictions on gambling activity lasting from 24 hours to 6 weeks.
• Self-Exclusion — Voluntary exclusion from all gambling activity for a minimum period of 6 months or permanently.
• Reality Checks — Periodic on-screen notifications showing the duration and net result of your current session.

If you or someone you know needs support with problem gambling, please contact one of the following organisations operating in Canada:

• Gambling Therapy — gamblingtherapy.org — Free, global online support and forum services.
• Responsible Gambling Council (RGC) — responsiblegambling.org — Canadian resource for problem gambling prevention and education.
• ConnexOntario — connexontario.ca — 24/7 helpline for health services, including problem gambling support in Ontario.
• Gamblers Anonymous Canada — gamblersanonymous.org — Peer-support groups available across Canadian provinces.
• Problem Gambling Institute of Ontario (PGIO) — problemgambling.ca — Professional resources and self-help tools for Ontario residents.
• Jeux: aide et référence (Quebec) — 1-800-461-0140 — Bilingual helpline for Quebec-based Players experiencing gambling-related issues.
• BC Responsible & Problem Gambling Program — bcresponsiblegambling.ca — Provincial support for British Columbia residents.

All self-exclusion requests are actioned promptly and will remain in force for the specified duration. Players who have self-excluded should not attempt to re-register or circumvent exclusion measures. Doing so is a breach of these Terms and may result in permanent account closure.

For more information about our tools, commitments, and partnerships with support organisations, please visit our full Responsible Gaming policy page.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming policy, constitute the entire agreement between you and Oxibet Casino with respect to your use of the Website and Services. They supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.

14.2 Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from the Terms. The remaining provisions will continue in full force and effect without interruption.

14.3 Waiver

A failure or delay by Oxibet Casino to enforce any provision of these Terms, or to exercise any right available under these Terms, shall not constitute a waiver of that provision or right. Any waiver must be made expressly and in writing to be effective. A single waiver of a right or obligation does not constitute a general or continuing waiver of that right or obligation.

14.4 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party without our prior written consent. We reserve the right to assign our rights and obligations under these Terms to an affiliated entity or in connection with a merger, acquisition, or sale of assets, provided that your rights under these Terms are not materially prejudiced by such assignment.

14.5 Force Majeure

We shall not be in breach of these Terms or liable for any delay or failure to perform our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to natural disasters, acts of government, cyber-attacks, internet infrastructure failures, or global health emergencies. In such circumstances, we will take reasonable steps to minimise the impact on Players and resume normal operations as swiftly as possible.

14.6 Amendments

We reserve the right to amend these Terms at any time. Notice of material changes will be provided via Website announcement or direct email to your registered address at least 7 days before the changes take effect, except where immediate changes are required for legal or regulatory compliance. If you do not accept the revised Terms, you should cease using the Website and close your Account before the changes come into force.

14.7 Contact Information

For general enquiries and support, please contact us at:

• Support Email: support@theoxibetcasino.com
• Privacy & Data Enquiries: privacy@theoxibetcasino.com

We aim to respond to all enquiries within 24–48 hours on business days. Our team is available to assist with questions relating to accounts, payments, games, promotions, and any other aspect of the Services.